This Privacy Policy describes how Future Path Health Private Limited, the company behind the PaxEM Health brand ("Future Path Health", "PaxEM Health", "we", "our" or "us"), collects, uses, stores, shares and protects your information when you use our website, mobile applications and related services (collectively, the "Services"). We are committed to keeping your personal and health information safe and to giving you meaningful control over your data.
1. Information we collect
1.1 Information you provide
- Account details: name, date of birth, gender, phone number, email, address.
- Health information: symptoms, medical history, prescriptions, lab reports, images, vitals, family member records you manage.
- Insurance & finance: policy details, eligibility checks and uploaded documents you share with us.
- Payment details: processed securely by our payment partners; we do not store full card numbers.
1.2 Information we collect automatically
- Device & usage data: IP address, device model, operating system, browser, app version, crash logs and usage events.
- Cookies & similar technologies: used to keep you signed in, remember preferences and measure performance.
- Location: with your permission, to show nearby doctors, hospitals, pharmacies and labs.
1.3 Information from third parties
- Wearables & health platforms: with your consent, vitals from Apple Health, Samsung Health and similar sources.
- Healthcare partners: consultation notes, prescriptions and reports generated by the clinicians and labs you choose.
- Insurance & finance partners: eligibility, quotes and plan information relevant to your request.
2. How we use your information
- To provide, operate and improve the Services.
- To enable consultations, prescriptions, lab orders, insurance and financing workflows.
- To personalise your experience — including recommendations for doctors, plans and care.
- To communicate with you about appointments, prescriptions, updates and support.
- To detect, prevent and respond to fraud, abuse and security threats.
- To comply with legal and regulatory obligations.
3. How we share your information
We do not sell your personal or health information. We share data only as needed to provide the Services and only with your knowledge or consent:
- With clinicians and facilities you choose, so they can provide care.
- With partners (labs, pharmacies, insurers, lenders) strictly to fulfil a request you initiate.
- With service providers (hosting, analytics, communication) under strict confidentiality obligations.
- For legal reasons when required by law, court order or to protect the rights and safety of our users.
- In business transfers such as a merger or acquisition, subject to equivalent privacy protections.
4. Your rights & choices
- Access & correction: view and update your profile and records at any time.
- Portability: request a copy of your records in a commonly used format.
- Deletion: request deletion of your account and associated data, subject to legal retention requirements.
- Consent withdrawal: disconnect wearables or revoke permissions from your settings.
- Communications: opt out of marketing emails and notifications at any time.
To exercise any of these rights, email futurepathhealth23@gmail.com.
5. Security
We use industry-standard security measures, including encryption in transit and at rest, strict role-based access controls, audit logging and regular security reviews. While no system is perfectly secure, we work hard to protect your information and will notify you promptly of any incident that materially affects your data, as required by law.
6. Data retention
We retain your information for as long as your account is active and for a reasonable period thereafter, or as required to meet legal, accounting or regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.
7. Children's privacy
Accounts are intended for users aged 18 and over. A legal guardian may create family-member records on behalf of a minor. We do not knowingly collect personal information directly from children.
8. International transfers
Your information is primarily processed in India. Where data is transferred internationally (for example, to cloud providers), we implement appropriate safeguards consistent with applicable laws.
9. Third-party links
The Services may link to third-party websites and apps. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
10. Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will notify you through the Services or by email. The "Last updated" date at the top reflects the most recent revision.
11. Contact us
Questions or concerns about your privacy? Reach our Data Protection team at futurepathhealth23@gmail.com or visit our contact page.